We understand that selecting the matched color from a screen can be challenging, therefore we are glad to accommodate exchanges and returns within 7 days after you receive your order. And there is no restocking fee.
Only products that have not been opened, worn, or tampered with are eligible for returns and exchanges.
A tester piece will be included with every set of Clip-In hair extensions, this piece can be taken out to see if the color is a good fit. Please note that the tester is part of the whole package and must be returned with your order for a refund or exchange in its original condition.
Please note that any opened items are not eligible for exchange or return considering hygiene and public safety.
Exchanges
Notes:Due to the special nature of the product, we are unable to offer exchanges for single pieces (single clip-ins hair extensions).
We have a simple exchange process.
1. Email us for our warehouse address, then send us the unopened Endaring product you currently have.
2-1：For Free Exchange Countries(Applicable to first time exchanges only):
Let us know what you'd like in exchange, and we'll get you set up with an exchange shipping label and a new order.
*If there are multiple exchanges involved, you are responsible for all incurred expenses.
2-2: For Charging Exchange Fee Countries: If you are exchanging your order, we provide the exchange shipping label for all customers. The exchange shipping fee will be deducted from your total refund, after that you can place a new order. Regarding exchanges, you can only use the shipping method we provide, this is to ensure the safety of the products.
3. Once we receive and inspect the order you ship back to us, we will arrange the shipment for your exchange.
*If you prefer an exchange for a lower-value item, we will issue a partial refund to your original payment account.
*If you want to exchange your prior order for a higher-value item, our team will get in touch with you to arrange for the payment.Returns
The return process is as easy as 1 2 3.
1. Email us your order number and let us know that you would like the shipping address for the return.
2. Ship the item back to us and email us the tracking number
3. We will issue your refund to your original payment method within 1-2 business days after we receive and inspect the product. The shipping label amount will be deducted from your total refund if you use the shipping label we create for you. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.
*Exchanges & Returns need to be made within 7 business days, once this period has expired, we will consider the exchanges & return canceled.
Refund
The majority of banking institutions will process the return in an average of 3-5 business days, some could take even longer. Before contacting us, please allow up to 7 working days for the procedure. We advise getting in touch with your credit card company for additional details.