At Endaring Hair, our customers aren’t just buyers — they’re partners, collaborators, and the heart of everything we do. From the very beginning, we knew that to build a brand that truly empowers, we couldn’t just guess what people needed — we had to listen.
Real talk isn’t just a slogan for us. It’s a daily practice. It's about creating honest conversations with our community, learning from them, and using that knowledge to shape the future of Endaring Hair.
Because when you truly listen, you don’t just sell better products. You build a better brand.
From Day One: Built by Conversations
When our founder started Endaring Hair, she didn’t have a big marketing team or a huge research budget. What she had were conversations — DMs from friends, emails from customers, long chats with early users who were trying on prototypes and giving brutally honest feedback.
Those conversations shaped our earliest decisions:
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What types of hair to source
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What shades and lengths to prioritize
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How to package extensions sustainably
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How to design products for at-home, DIY application
And we’ve never stopped listening.
Today, community feedback still drives our most important choices. When you share your experiences, struggles, and triumphs with us, you become part of the brand’s DNA.
How Customer Feedback Shapes Our Products
Many of the products you see in our lineup today exist because our community asked for them.
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Wider Shade Range: Customers with unique hair tones told us they struggled to find extensions that matched naturally — so we expanded our color range and created more nuanced, multi-tonal blends.
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New Length Options: Some customers loved their extensions but wished for longer or shorter versions — so we added more length variations to meet different styling needs.
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More Textures: Our early collections focused heavily on straight, but customers with coily, curly, and textured hair spoke up — and we listened. Now we will offer more inclusive texture options to celebrate all hair types.
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Improved Clip Designs: After hearing from customers who wanted even flatter, more discreet clips, we refined our clip-in design for a smoother, more comfortable wear.
Every update, every improvement, every new launch — it’s all built on real-world feedback, not assumptions.
Behind-the-Scenes Decisions Influenced by You
Listening goes beyond product design. It affects the way we run our entire brand.
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Customer Service Upgrades: Based on feedback about response times and accessibility, we expanded our customer support team and added more ways to reach us — including faster live chat and better email support.
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Content Creation: We shifted the way we create tutorials and guides, focusing more on real people rather than professional models. Why? Because customers told us they wanted to see relatable, achievable styles — not just polished photo shoots.
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Sustainability Initiatives: As we shared in our previous blog, our push for eco-friendly packaging and responsible sourcing came largely from community demand. Our customers care about the planet — and they pushed us to care even harder.
When we say "you inspire us," it’s not a cliché. It’s the truth.
Celebrating the Voices That Inspire Us
Our community isn’t shy — and we love that. You tell us when you’re thrilled, when you’re frustrated, when you have a big idea.
These aren’t isolated moments. They’re part of an ongoing conversation that shapes who we are.
How We Create Space for Real Talk
We know that listening isn’t passive — it’s active. Here’s how we keep the lines of communication open:
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Surveys and Polls: We regularly send out short surveys to gather your opinions on products, services, and future ideas.
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Social Media Engagement: Our DMs are always open, and we love chatting with you in the comments. We also run interactive Q&As, polls, and idea submissions on Instagram and TikTok.
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Beta Testing Programs: Before launching new products, we invite loyal customers to test them out and share honest reviews — unfiltered and uncensored.
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Customer Spotlight Features: We highlight customer stories on our blog, newsletter, and social channels, celebrating the diverse, vibrant people who make up the Endaring community.
We don't just want feedback after a purchase. We want it before, during, and long after — because a brand should grow with its community, not just for it.
We’re Still Learning (and That’s a Good Thing)
We’ll be the first to admit: we’re not perfect. We’re human. We make mistakes. And sometimes, we don’t get it right the first time.
But here’s the difference: we listen, we learn, and we fix it.
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If a product doesn't meet expectations, we go back to the drawing board.
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If a customer service experience falls short, we investigate and improve.
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If a suggestion points out a gap we hadn't seen, we don't get defensive — we get better.
That mindset — humility, adaptability, openness — is what keeps Endaring Hair evolving.
Why Listening Is Our Superpower
In the crowded beauty space, trends come and go. Brands rise and fall. But listening? Real, attentive, heartfelt listening? That’s timeless.
It’s what creates customer loyalty. It’s what sparks innovation. It’s what builds trust.
At Endaring Hair, listening is our superpower — and our greatest source of pride.
Because you, our community, aren’t just buying from us. You’re building with us. And we are endlessly grateful for it.
In Closing: A Conversation That Never Ends
The beauty of real talk is that it never really ends.
There’s always a new story to hear. A new idea to explore. A new way to grow.
At Endaring Hair, we promise to keep listening — with open minds, open hearts, and an unwavering commitment to doing better every day.
Thank you for being the best part of our story. We can’t wait to hear what you have to say next.
