FAQ

We offer free international shipping on most of the orders via DHL or FedEx with express shipping, with delivery time ranging from 3 to 7 business days depending on your location.

We want you to love your purchase.

Returns are accepted within 7 days of delivery for items that are unused and in original condition.

Customers in the United States, Canada, and Europe are eligible for one complimentary exchange per order (single-piece items, accessories, and tools excluded).

One of the best things about hair extensions is that they can be worn whenever and wherever you want! Hair extensions are an excellent choice for any formal occasion or just for regular every-day use. We do not, however, recommend that you wear extensions while sleeping, swimming or taking a shower, as it may tangle in with your hair and cause damage to both your hair and your extensions.
Wearing hair extensions can easily reduce every-day hair maintenance, enhance the look of your hair and improve the overall appearance, which in return will increase your confidence level. Need some ideas on how to style your Luxies? Check out our YouTube channel for some hair inspiration.

We do not recommend wearing your Invisible Clip-Ins while swimming, showering, or during intense physical activity. For the best care and longest lifespan, it’s always best to remove them beforehand.

Chlorine from pools, salt water from the ocean, and minerals or dirt found in natural water can dry out the hair and lead to tangling or matting. Wearing clip-ins in the water may also cause the extensions to tangle with your natural hair.

You’re welcome to wear them to the beach or by the pool, but we suggest keeping them dry and securely tied up if worn near water.

For sports or workouts, sweat can also affect the hair over time, as salt and moisture may cause dryness, buildup, and tangling. To keep your extensions looking their best, remove them before exercise whenever possible.

With proper care, your clip-ins will stay softer, smoother, and last longer.

We do not recommend sleeping with your invisible clips-ins, as this can be quite uncomfortable, and will likely cause tangles within your set and your own hair. This can cause damage to your natural hair and the extensions.

Yes. Our extensions are made with 100% Virgin Remy Human Hair—you can curl, straighten, and even dye them. For best results, we recommend professional, low-ammonia coloring. Keep in mind that frequent chemical treatments may shorten the lifespan of the hair.

Virgin Remy Human Hair is collected from a single donor and has never been chemically treated or dyed. It retains all cuticles aligned in their natural direction, making it stronger, smoother, and longer-lasting—ideal for heat styling and long-term wear.
Remy Human Hair, while still human hair, is often sourced from multiple donors and processed to align the cuticles. It offers a soft feel and natural wave, but may not last as long. It’s more affordable and better suited for short-term or occasional use.