FAQ

We offer free international shipping on most of the orders via DHL or FedEx with express shipping, with delivery time ranging from 3 to 7 business days depending on your location.

We want you to love your purchase.

Returns are accepted within 7 days of delivery for items that are unused and in original condition.

Customers in the United States, Canada, and Europe are eligible for one complimentary exchange per order (single-piece items, accessories, and tools excluded).

One of the best things about hair extensions is that they can be worn whenever and wherever you want! Hair extensions are an excellent choice for any formal occasion or just for regular every-day use. We do not, however, recommend that you wear extensions while sleeping, swimming or taking a shower, as it may tangle in with your hair and cause damage to both your hair and your extensions.
Wearing hair extensions can easily reduce every-day hair maintenance, enhance the look of your hair and improve the overall appearance, which in return will increase your confidence level. Need some ideas on how to style your Luxies? Check out our YouTube channel for some hair inspiration.

One of the most important things to keep in mind when wearing hair extensions is to not wear them while swimming or taking a shower. You can definitely wear them to the beach or by the pool, however, we do not recommend getting into the water with them (unless your hair is tied up and will not get wet).
Have you ever noticed how dry and tangled your natural hair feels after swimming in a chlorinated pool or salt water? Chlorine from swimming pools, salt from ocean water, and dirt in all bodies of water can be damaging to your hair extensions. Also, swimming with your extensions clipped in may lead to the extensions tangling with your natural hair, which can be damaging.
Avoid doing any physical activity that could lead to excessive sweat, when you are wearing hair extensions. Remember, your sweat is salty, acidic and can dry out your hair extensions so this could lead to additional matting and tangling, causing your hair extensions to deteriorate faster. To increase the lifespan of your extensions, try to minimize their exposure to sweat. Instead, be sure to remove them before heading to the gym!

We do not recommend sleeping with your invisible clips-ins, as this can be quite uncomfortable, and will likely cause tangles within your set and your own hair. This can cause damage to your natural hair and the extensions.

No. The invisible root band sits flat and is color-matched to your natural roots, so the clips stay hidden, even when worn near the front of your head.

Yes. Our extensions are made with 100% Virgin Remy Human Hair—you can curl, straighten, and even dye them. For best results, we recommend professional, low-ammonia coloring. Keep in mind that frequent chemical treatments may shorten the lifespan of the hair.

Virgin Remy Human Hair is collected from a single donor and has never been chemically treated or dyed. It retains all cuticles aligned in their natural direction, making it stronger, smoother, and longer-lasting—ideal for heat styling and long-term wear.
Remy Human Hair, while still human hair, is often sourced from multiple donors and processed to align the cuticles. It offers a soft feel and natural wave, but may not last as long. It’s more affordable and better suited for short-term or occasional use.